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For shops that want to stand out through transparency and communication, Repair Facility Consulting focuses on the human side of automotive service.
We analyze your front-of-house processes, estimate presentation, and customer touchpoints to help you build loyalty and increase retention without sacrificing integrity.
What you’ll receive:
Customer service process audit from greeting to vehicle delivery.
Feedback and coaching for service advisors on communication clarity and empathy.
Recommendations for estimate transparency, repair order flow, and follow-up strategy.
Optional “Driving Assured Certified Service Experience” preparation.
Turnaround: Within 5 business days
For shops that want to stand out through transparency and communication, Repair Facility Consulting focuses on the human side of automotive service.
We analyze your front-of-house processes, estimate presentation, and customer touchpoints to help you build loyalty and increase retention without sacrificing integrity.
What you’ll receive:
Customer service process audit from greeting to vehicle delivery.
Feedback and coaching for service advisors on communication clarity and empathy.
Recommendations for estimate transparency, repair order flow, and follow-up strategy.
Optional “Driving Assured Certified Service Experience” preparation.
Turnaround: Within 5 business days